Returns & Refunds
We want you to be happy with every purchase. Here's how returns and refunds work on E-commerce Timor-Leste.
How it works
1. Request a return
Open the order in My Orders and select “Request Return”, or contact us with your order number and reason.
2. Review window
Most items can be returned within 7 days of delivery. Perishables and made-to-order items are usually final sale.
3. Refund or replacement
Once the seller confirms the return, you’ll get a refund to your original payment method or store credit, or a replacement.
Eligible for return
- The item arrived damaged or defective
- The item is significantly different from its description or photos
- You received the wrong item
- The item is missing parts or accessories listed in the description
Not eligible for return
- You simply changed your mind (unless the seller allows it)
- The item was used, worn, or altered beyond inspection
- Original packaging, tags, or accessories are missing
- The return window has already passed
Exact return windows, shipping costs for returns, and refund timing can vary by seller and product category. Specific terms for an item are shown on its product page, and your order confirmation is the source of truth for that purchase.
Need to start a return?
Reach out with your order number and we'll guide you through it.