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E-CommerceMerkadu Dijitál Timor-Leste

Terms of Service

Last updated: 27 August 2026

These Terms of Service ("Terms") govern your use of E-commerce Timor-Leste (the "Platform"), operated to connect buyers with independent sellers across Timor-Leste. By creating an account, browsing, or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.

1. The Platform is a marketplace

E-commerce Timor-Leste is a marketplace: most products are listed and sold by independent third-party sellers, not by the Platform itself. The Platform provides the storefront, checkout, and payment-confirmation tools that connect buyers and sellers, but each seller is responsible for the accuracy of their own product listings, the quality and legality of what they sell, and fulfilling orders they accept. Where the Platform itself acts as a direct seller, these Terms apply to that sale the same way.

2. Accounts

You must provide accurate registration information and keep your password secure. You are responsible for activity on your account. You must be at least 18 years old, or have a parent or guardian's consent, to create an account or place an order. We may suspend or close an account that we reasonably believe is being used fraudulently, abusively, or in violation of these Terms.

3. Orders and pricing

Placing an order is an offer to buy at the price and quantity shown at checkout. Prices, stock, and shipping costs are set by the seller (or the Platform, for its own listings) and can change before an order is placed; the price shown at checkout is what applies once the order is confirmed. An order is confirmed once you complete checkout and, for Bank Transfer orders, remains subject to payment verification as described below.

4. Payment

The Platform currently supports two payment methods: Cash on Delivery (COD), where you pay the courier when your order arrives, and Bank Transfer, where you transfer the order total to the bank account shown at checkout and upload a receipt for verification. A Bank Transfer order is confirmed once an administrator verifies your receipt; orders left unverified for an extended period may be automatically cancelled. We do not store your bank card details — we never ask for them, since no card payment method is offered today.

5. Shipping and delivery

Estimated delivery times shown at checkout are estimates, not guarantees, and depend on the courier, your municipality, and the seller's processing time. Risk of loss passes to you once an order is marked delivered, except where a return is accepted under our Returns & Refunds Policy.

6. Returns, refunds, and cancellations

Returns and refunds are handled as described in our Returns & Refunds Policy, which forms part of these Terms. Specific return windows or final-sale conditions for an item are shown on its product page where they differ from the general policy.

7. Product listings and reviews

Sellers are responsible for the accuracy of their listings. If a product you receive is materially different from its listing, use the return process or contact support. Reviews you post must reflect your genuine experience; we may remove reviews that are fraudulent, abusive, or unrelated to the product.

8. Acceptable use

You agree not to use the Platform to: violate any applicable law; infringe intellectual property or other rights; upload false payment proof or otherwise attempt to defraud a seller, buyer, or the Platform; scrape or disrupt the service; or list or purchase goods prohibited under Timor-Leste law.

9. Limitation of liability

To the fullest extent permitted by law, the Platform is provided on an "as-is" basis. Because most goods are sold by independent sellers, the Platform's liability for a transaction is limited to facilitating a resolution (refund, replacement, or account action against the seller) rather than acting as the underlying seller, except for products the Platform sells directly.

10. Changes to these Terms

We may update these Terms from time to time; the "Last updated" date above will change accordingly. Continued use of the Platform after an update means you accept the revised Terms.

11. Governing law

These Terms are governed by the laws of the Democratic Republic of Timor-Leste.

12. Contact

Questions about these Terms can be sent via our Contact page, or see our Privacy Policy for how we handle your data.

13. Programa Konvida Belun

  1. Ita bele konvida belun liuhusi ita-nia kódigu ka link referral.
  2. Belun tenke rejista konta foun uza ita-nia kódigu. Konta ida bele simu konvite dala ida de'it.
  3. Bainhira belun remata order primeiru ho valor minimu $5.00 (la inklui taxa entrega no coin ne'ebé uza), no order ne'e entrega ona, belun simu $3.00 no ita simu $5.00.
  4. Prémiu tama ba wallet depois loron 7 husi entrega, atu garante order la iha refund.
  5. Se order kansela ka refund (tomak ka parte ne'ebé halo valor tun husi $5.00), prémiu la fó, ka sei foti fali se fó ona. Tanba ne'e saldu wallet bele sai negativu.
  6. Ema ida bele simu prémiu husi belun 20 kada fulan. Prémiu ne'ebé liu limite sei tama iha fulan tuir mai.
  7. Kreditu wallet uza de'it atu selu sasan iha LOLÓSPALA, labele troka ba osan kontadu.
  8. LOLÓSPALA iha direitu atu kansela prémiu ka bloku konta ne'ebé uza konta falsu ka halo fraude.
  9. LOLÓSPALA bele muda kondisaun programa ida-ne'e. Mudansa la afeta prémiu ne'ebé tama ona.